A 50% deposit is required to secure your appointment. Your booking is not confirmed until the required deposit has been paid.

We require a minimum of 24 hours’ notice to cancel or reschedule any appointment.


Appointments cancelled or changed with less than 24 hours’ notice will be charged at 100% of the total appointment value.


If you wish to move your appointment without incurring this charge, it must be rescheduled more than 24 hours before your appointment time.

Failure to attend your appointment without notice will result in 100% of the appointment value being charged. Any outstanding balance must be settled before another appointment can be booked.

clients arriving late may have their service shortened, altered or cancelled if there is no longer enough time to complete it safely/professionally.

If you have any concerns following your appointment, please contact us as soon as possible. We ask that you allow us the opportunity to assess and resolve any concerns before a refund is considered. This does not affect your statutory rights.

when consultations and patch/skin tests are required, including before certain colour services.

results can vary depending on previous colour, home colour, hair condition, porosity and colour history. Clients must disclose their full colour/chemical history.

corrections may require multiple appointments and the final result cannot always be achieved in one session.